Website Terms
These terms apply to the public CarePanel website. They are deliberately separate from any subscription, service, data-processing or other agreement that may apply when an organisation uses the CarePanel platform.
Last updated: 17 September 2026About this website
CarePanel is an AI-powered operations platform being developed for UK health and social care organisations. The public website provides general information about the product, its intended capabilities and how to contact CarePanel.
Information, not professional advice
Material on the public website is provided for general information about CarePanel. It is not clinical, medical, legal, regulatory, financial, payroll or employment advice, and it should not be treated as a substitute for professional judgement or advice appropriate to a particular organisation or person.
Platform availability and product information
The website may describe features that are being developed, improved or prepared for launch. Product availability, interfaces and functionality can change as CarePanel evolves. A customer's actual rights and service commitments are determined by the agreement that applies to that customer's use of CarePanel, not by general marketing copy on this website.
Acceptable use
You may use the public website for lawful purposes. You must not deliberately attempt to disrupt, overload, probe or bypass the website's security controls, misuse contact channels, or use the website in a way that infringes the rights of others.
Intellectual property
CarePanel branding, website design, text, graphics and product materials are protected by applicable intellectual-property rights. You may view and use the public website for normal informational purposes. Nothing on the website grants a right to copy, republish or commercially exploit CarePanel materials except where permission is given or the law allows it.
Third-party links and services
The website may link to third-party services such as WhatsApp. Those services are operated by their respective providers and may apply their own terms and privacy practices. CarePanel is not responsible for the availability or content of a third-party service merely because it is linked from this website.
Security and availability
CarePanel takes operational security seriously, but no website or online service can be guaranteed to be continuously available or completely free from faults. Planned maintenance, provider incidents, internet conditions or security events may affect availability.
Responsible use of AI
CarePanel presents AI as an assistance layer, with people retaining control of important operational and care-related decisions. Public descriptions of AI capability should not be interpreted as replacing professional responsibility, organisational governance or required human review.
Contact
Questions about this website or CarePanel can be raised through the monitored contact route published on the site:
Changes to these terms
These website terms may be updated as the public site and CarePanel service evolve. The date above shows the latest published version.
Privacy
For information about the public website and CarePanel's transactional-email privacy controls, see the Privacy Notice.